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Service on Sight Research & Consultancy, Inc.
FREQUENTLY ASKED QUESTIONS - CLIENTS
What are the advantages to using our company?
The value of our service is in the accuracy, timeliness and credibility of the reports you get. We have been Mystery Shopping Professionals since 2005. We will listen carefully to understand your needs and share our insights and recommendations to your task-at-hand. Work gets done by an online corps of trained customer service and integrity auditors that visit your facilities and file reports that give you their unbiased opinion of these important touchstones, plus any others you may ask them to test. Quality, Service, Salesmanship, Integrity, Cleanliness, Hospitality, Safety, Product, Training and Psychological/Physical Comfort .We have an extensive list of online shoppers registered in our private database.
What are the advantages to using our company?
The value of our service is in the accuracy, timeliness and credibility of the reports you get. We have been Mystery Shopping Professionals since 2005. We will listen carefully to understand your needs and share our insights and recommendations to your task-at-hand. Work gets done by an online corps of trained customer service and integrity auditors that visit your facilities and file reports that give you their unbiased opinion of these important touchstones, plus any others you may ask them to test. Quality, Service, Salesmanship, Integrity, Cleanliness, Hospitality, Safety, Product, Training and Psychological/Physical Comfort .We have an extensive list of online shoppers registered in our private database.
- Do you have experience shopping my industry?
We have experience in shopping a wide variety of commerce. Literally everything from A to Z. Yet since every business is unique, we ask that you contact us to discuss your special requirements. - Do you have evaluation forms for my industry?
We have general forms that have been in continual development since 2005. We will use either your form, ours, or one that we develop mutually. We suggest timely updates to keep your forms current.
- Can you hire shoppers with a specific ethnicity, age or gender?
We have a large database with shoppers from many ethnic backgrounds. We also have access to other lists that would provide us with the requested shoppers. We are also able to designate age and gender specific shoppers for your assignments. - Does the shopper know what company they are shopping for?
In a comparison shopping assignment, the list of stores to be shopped is compiled and presented to the shopper in alphabetical order for confidentiality. In addition to individual reports for each store, there is a summary report that compares attributes of each store one to another. - Do you have the means to hire shoppers in the most remote parts of the country?We have private encrypted online access to thousands of Internet savvy shoppers worldwide. Basically, if there is something there to shop we can find a shopper to do it.
- Can I use my own form?Yes. We will use your evaluation form, ours, or one that we mutually develop. We suggest timely updates to keep your forms responsive to your changing needs.
What is the time frame in which I can expect completed evaluations?
Shoppers are required to file their reports within 24 hours of their shop. Coordinators review them within 24 hours and send them on to you within 24 hours. If there are any questions regarding the report, coordinators contact the shopper for clarification. You will typically have your reports within 72 hours of the completed shop.
We have great customer service. Why would we need your services?All of our clients strive to provide great customer service. We will measure your level of customer service, provide a basis for rewarding star performers and help you prudently focus your energies and resources on appropriate staff training.
Is your work guaranteed?
Each report will meet your expectation or it is free. Request A Survey Today
